At Studio Ghibli Sales, we want your experience to be as magical as the worlds created by Studio Ghibli. While we hope every purchase brings you joy, we understand that sometimes items need to be returned or exchanged. Our return policy is designed with the same care and attention that goes into every Ghibli masterpiece.

🕒 Return Timeframe

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

📦 Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Our Team: Email us at [email protected] with your order number and the items you wish to return or exchange.
  2. Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions.
  3. Package Your Items: Securely package the items in their original condition with all tags attached.
  4. Ship Your Return: Send the package to our address at:
    Studio Ghibli Sales
    4902 Warner Street
    Miami, US 33179
  5. Confirmation: Once we receive and inspect your return, we’ll notify you about the status of your refund or exchange.

💫 Return & Exchange Request Template

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Studio Ghibli Sales Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [List the specific items]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific item]

Please let me know the next steps.

Thank you,
[Your Name]

💰 Refund Information

Once your return is received and inspected, we will process your refund. Please note:

  • Refund Time: Refunds are typically processed within 5-7 business days after we receive your return.
  • Refund Method: Refunds will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
  • Exchange Shipping: For exchanges, we will cover the shipping cost to send your new item to you.

🎭 Non-Returnable Items

To ensure the health and safety of all our customers, certain items cannot be returned:

  • Beauty Products: For hygiene reasons, all opened beauty products are final sale.
  • Earrings: Due to personal hygiene concerns, earrings cannot be returned unless defective.
  • Drinkware and Glassware: Used items in these categories cannot be returned for health and safety reasons.
  • Personalized or Custom Items: Any customized products are final sale.
  • Sale Items: Items purchased during special sales or promotions may be final sale (this will be clearly indicated at time of purchase).

📞 Need Help?

Our friendly customer service team of fellow Ghibli fans is here to assist you with any questions about returns or exchanges.

Email: [email protected]
Address: 4902 Warner Street, Miami, US 33179

We typically respond within 1-2 business days.

Thank you for being part of our Studio Ghibli community. We’re committed to ensuring your experience with us is as wonderful as the magical worlds in our favorite films!