Welcome to our Studio Ghibli Sales FAQ! We’ve gathered the most common questions from fellow Ghibli fans to help you navigate your magical shopping experience. If you don’t find your answer here, feel free to reach out to our friendly customer service team.

🌍 Ordering & Products

What types of Ghibli products do you offer?
We bring the magic of Studio Ghibli to life through our carefully curated collection including apparel (tees, hoodies, dresses), accessories (backpacks, beanies, jewelry), home goods (drinkware, bedroom items), and seasonal collections. Our menu features everything from “All Tees” to “As Seen On Social” favorites!
Are your designs officially licensed Studio Ghibli merchandise?
While we’re passionate fans who create Ghibli-inspired apparel with authentic artwork sensibilities, we recommend checking specific product details for licensing information. Each piece is crafted with the same attention to detail that makes Ghibli films so magical.
Do you offer products for both guys and girls?
Absolutely! Our collection includes dedicated sections for both “Guys” and “Girls,” plus many unisex items that anyone can enjoy. From Totoro tees to Spirited Away hoodies, there’s something for every Ghibli enthusiast.

🚚 Shipping & Delivery

How long does order processing take?
Our team of dedicated anime enthusiasts processes all orders within 1-2 business days. We prepare your items with the same meticulous care that Studio Ghibli pays to every animation frame.
What shipping options do you offer?
We offer two enchanting shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 days after shipment
• Free Shipping: For orders over $50 via EMS, arriving within 15-25 days after shipment
Which countries do you ship to?
We proudly serve the global Ghibli community with delivery to most countries worldwide. Currently, we’re unable to ship to Asia and some remote areas due to logistical constraints, but we’re working to expand our magical reach!
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email that lets you follow your Ghibli treasures on their journey to your doorstep.

💳 Payments & Security

What payment methods do you accept?
We make your shopping experience as magical as possible by accepting Visa, MasterCard, JCB, and PayPal. All transactions are secure, so you can focus on the excitement of adding new Ghibli pieces to your collection.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your transactions are safe with us, allowing you to shop with complete peace of mind.

📦 Returns & Exchanges

What is your return policy?
If your Ghibli item doesn’t spark the joy you expected, we accept returns within 15 days of delivery. We want every piece from our collection to bring the same wonder to your wardrobe as the films bring to your screen.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details. We’ll guide you through the simple return process and help make things right.
Are there any items that cannot be returned?
For health and hygiene reasons, certain items like beauty products or earrings may have different return policies. Please check individual product descriptions for specific details.

🔐 Account & Technical Issues

Do I need to create an account to shop?
While you can checkout as a guest, creating an account lets you track your order history, save favorite items, and makes future shopping even more magical and convenient!
I forgot my password. How can I reset it?
Simply click on “Forgot Password” on the login page, and we’ll send you instructions to create a new one. The magic will be restored in no time!

Still Have Questions?

Our customer service team is here to help bring the Ghibli magic to your experience!

Email: [email protected]
Studio Address: 4902 Warner Street, Miami, US 33179

Thank you for choosing Studio Ghibli Sales, where we’re committed to bringing a touch of anime enchantment to fashion lovers worldwide! ✨